Before you submit
Read the route that matches how you plan to buy.
Zayform sells fixed winter down-jacket styles. Customers may choose a Standard Size route or a Custom Fit Review route. Custom Fit means the garment measurements are prepared from the customer’s submitted body measurements and fit preferences, then approved before production.
01
Privacy Policy
Zayform collects the information needed to review fit, support an order, prepare production, ship a garment, and answer customer questions.
Information we may collect
- Name, email, phone number, shipping address, country, language, and region preference.
- Product interest, selected style, color, Standard Size, Custom Fit preference, and fit notes.
- Height, weight, chest or bust, waist, hip, shoulder width, sleeve length, coat length, layering preference, and other garment-related measurements submitted for Fit Review.
- Order status, payment status, customer-service messages, and Fit Review communication.
How we use this information
- To decide whether the Standard Size or Custom Fit route is appropriate.
- To clarify unusual or incomplete measurements and prepare final garment measurements.
- To process an order, payment, production, shipment, customer support, fraud prevention, and required records when those services are enabled.
- To improve the Zayform website, product selection, and measurement workflow.
Zayform does not sell customer body-measurement data. Measurement information is treated as sensitive customer-service data and is used for sizing, production review, order support, and dispute handling.
02
Custom Fit and Return Policy
Custom Fit items are made according to the customer’s submitted measurements and the final garment measurements approved before production.
After final garment measurements are approved and production begins, Custom Fit items are final sale. They cannot be returned or exchanged because of:
- Change of mind.
- A personal fit preference changed after approval.
- Incorrect or incomplete body measurements submitted by the customer.
- A normal fit difference within the stated measurement tolerance.
This policy does not remove any consumer right that cannot legally be excluded in the customer’s country.
03
Measurement Guidance and Tolerance
- Measure your body with a soft tape, light clothing, and normal winter layering in mind.
- Ask another person to help with shoulder and sleeve measurements where possible.
- Measure the body, not an old coat, unless Zayform specifically asks for a garment reference.
- Custom Fit garment measurements may have a normal tolerance of approximately +/- 1 cm.
Zayform reviews measurements before production and may ask for clarification when a number looks unusual, incomplete, or inconsistent with the rest of the profile.
Production starts only after the customer approves the final garment measurements.
04
Production and Shipping
Production
- Custom Fit production normally takes up to 1 week after final garment measurements are approved.
- Standard Size timing depends on stock and production availability.
- Zayform may contact the customer before production if measurements or address details need clarification.
Shipping
- Shipping time depends on destination country, carrier, customs clearance, and local delivery conditions.
- Cross-border delivery may be affected by customs inspection, weather, peak season, or address problems.
- Tracking information is shared after dispatch when available.
- Shipping is not included in the product subtotal. Zayform applies a broad fixed rate for the selected launch region after the delivery address is submitted.
- The product subtotal, regional shipping charge, and full order total are shown before PayPal payment. Import duties and local taxes, when charged, are paid by the recipient.
- Import duties, customs charges, and local taxes, when charged by the destination, are paid by the recipient.
05
Payment and Order Status
The current website is in a paid pilot. Standard-size checkout orders receive automatic regional shipping and a PayPal checkout link after a complete delivery address is submitted. Custom Fit Review still requires final garment measurement approval before production.
Payment status and production status are tracked separately. A Custom Fit payment is not automatic approval to start production; production begins only after final garment measurements are approved.
Payment created
Payment paid
Fit Review requested
Final measurements pending approval
Approved for production
In production
Quality check
Shipped
Delivered
06
Quality Issues and Support
Contact Zayform for review if:
- The wrong style, color, or Standard Size route was shipped.
- The item arrived damaged or has a clear production defect.
- The finished garment is materially different from the approved final garment measurements.
Send your order number, a description of the issue, and clear photos when relevant. Zayform will review the case against the order record and approved measurements.
Customer support: yjin5562@gmail.com
07
Data Requests and Policy Updates
Customers may contact Zayform through the website support channel to request correction or deletion of account and measurement information. Some records may need to be retained for order, payment, tax, fraud-prevention, dispute, or legal obligations.
Zayform may update these policies when payment, fulfillment, regional markets, or customer-support systems change. The version date at the top of this page identifies the current website copy.
During the paid pilot, Zayform keeps the operating legal entity, customer-support contact, payment terms, tax and duty treatment, and region-specific consumer notices current on this page.